Orange Power Personal Data Privacy

What we collect, how we collect and why we collect data about you.

ORANGE POWER respects your privacy and values the trust you place in us when you share your personal data with us. The data we collect about you will depend on your use of this website and your relationship with ORANGE POWER. To find out more about what personal data we collect, how we collect it and what we use it for, read the content below. Our Privacy Notices provide details on which ORANGE POWER is the “controller” of your data and who to contact if you have any questions as to how we handle your information:

This policy and our Privacy Notices will be changed from time to time but if we change anything important about it (e.g. the information we collect, how we use it or why) we will highlight those changes to you

Orange (and other ORANGE POWER owned websites)


This section tells you how we use cookies on all ORANGE POWER owned websites and how you can manage them

What are cookies?
Cookies are small text files that are stored on your computer by your web browser. We use them to identify how visitors arrive at our site and the subsequent path they take through it. This helps us to improve our service to you. ORANGE POWER does not use cookies to collector store Personally Identifiable Information (PII).

How to control the use of cookies
If you wish to restrict or block cookies set by this Website, or any other website, you can do this through your browser settings. The "Help" function within your browser should give details of how to do this. Alternatively, you can find more details on how to control or delete cookies at Please note that you may not be able to use many of the services on our Website or Apps or other websites without cookies.

How uses cookies
Our website currently uses cookies and some of our third party suppliers use our Website to set cookies on our behalf for internet marketing and performance optimisation. While on this Website your web browser may interact with content from different servers and therefore cookies from other sources may be set on your computer during a visit to this site.

Optimisely cookies
Orange Power uses Optimisely cookies to store information about your visit to our site, helping us understand how our site is being used. We use this information to show you different content that best fits your needs, as well as allowing us to test what type of content is most popular, thus improving the user experience. All information is anonymous. These cookies do not identify you as an individual. Use the tabs below to view a description of the types of cookie that are used, why they are used and details of the individual cookies. OrangePower Limited ("we") respects your privacy and values the trust you place in us when you share your personal information with us. This policy sets out how we, as data controller, collect and use your personal information, why we use it, with whom we share it, the rights to which you may be entitled and your choices about our use of your personal information, that may arise from you buying and using our products and services. This policy will be changed from time to time but if we change anything important about this policy (the information we collect, how we use it or why) we will highlight these changes in bold text for a reasonable length of time following the change.If you have any questions or need any further clarity, please get in touch with our Data Protection Officer: at Orange Power, 85 Great Portland Street, First Floor, London, W1W 7LT

We collect certain types of information from you, or about you, throughout our interaction with you, third party service providers or publicly-available sources. This information often consists of things like your name, address and contact details, but can also include consumption data and metering information. We use this information for offering grid event related services in order for us to provide our services; comply with legal and regulatory obligations; for marketing and reporting purposes; prevention of fraud and investigation of complaints.  

Automated decision making
We may make automated decisions on certain matters. For example, we may do this to decide whether we can provide our services to you based on our group records or a credit check. This will be informed by credit scoring where we share your information with credit reference agencies, screening on databases and confirmation of your information (including by third parties). Depending on the outcome of the credit check, a decision will be reached automatically as to whether we are able to provide products or services to you based on your credit worthiness. In some cases, if this information is not provided, we cannot agree to provide a product or service for you. 

Information we share
There are certain circumstances where we may transfer your personal data to employees, contractors and to other third parties. Some examples of when your personal information is transferred to other third party organisations are as follows:  We may also share your information with certain contractors or service providers and they may process your personal data for us. They are always required to meet our standards on processing information and security. The information we provide them,  including your information, will only be provided in connection with the performance of their function.  If we're discussing selling or transferring part or all of our business – the information may be transferred to prospective purchasers under suitable terms as to confidentiality – or if sold, to  buyers who can continue to provide services to you; If we're required to by law, or under any regulatory  code or practise we follow, or if we are asked by any public or regulatory authority – for example, the Police; Ofgem or BEIS – or to defend any legal claims; Your personal data may be shared if it is made anonymous and aggregated, as in such circumstances the information will cease to be personal data If you have an account with us we may share information about you and your account (including details of any outstanding debt or  borrowing) with the below credit reference agencies. 

The identities of the credit reference agencies, their role also as fraud prevention agencies, the data they hold, the ways in which they use and share personal information, data retention periods and your data protection rights with the credit reference agencies are explained in more detail in the Credit Reference Agency Information Notice (CRAIN). CRAIN is accessible from each of the three credit reference agencies by clicking on the CRAIN links below. If you decide to change your membership, we may share such information with the your new aggregator.
Details in relation to how this information will be used can be obtained directly from the credit reference agencies. Please note their information uses may not be the same for each so it is worth contacting them all; they may charge you a small statutory fee.

Where your information will be held

As your personal data is stored on our IT infrastructure and shared with our data processors Microsoft and Amazon Web Services it may be transferred and stored securely outside the European Economic Area. Where that is the case it will be subject to equivalent legal protection through the use of Model Contract Clauses.

When we share your information, your information may be transferred outside the European Economic Area. We may store our information on cloud servers located outside the European Economic Area, or engage vendors which do not always have equivalent data protection laws to those applicable in Europe. Some of our contractors are based in India which does not have equivalent data protection laws to those applicable in Europe.

The transfer of information to them is according to company rules that set out how we treat and protect information.When you provide us with this information you are consenting that we may collect and use it in the way we've set out. We will keep your information for as long as it is reasonably necessary. It will depend on factors such as whether you've still got an active account or any outstanding debt with us or have interacted with recent offers. We will retain and use your registration information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.We will only transfer data to jurisdictions outside the scope of the European General Data Protection Regulation (GDPR) where the appropriate safeguards set out in the GDPR are in place.

How long we keep the data

We only keep personal data i.e. metering data and ID(MPAN) as long as we need them. For most of the grid services, it will be kept for no longer than 6 months after the last grid event you've attended. After that, it should be deleted or anonymised

Your rights

You may have certain rights in relation to your information including a right to access or to correct the information we hold on you. Some of these rights will only apply in certain circumstances, however, such as the right to be forgotten or the right to request that we move your information to another company. They will generally not be available if there are outstanding contracts between us, if we required by law to keep the information or if the information is relevant to a legal dispute. If you would like to exercise or discuss any of these rights, please contact the Data Protection Officer.

You can remove consent, where you have provided it, at any time, as well as update any of your opt-in marketing preferences by email  us, or logging into your account on MyAccount.
You can ask us to confirm if we are processing your information;
You can ask for access to your information;
You can ask to correct your information if it's wrong;
You can ask us to delete your information(Your metering information might be kept for 6month after the last grid event for auditing purpose);
You have a right to be forgotten and you can ask that our systems stop using your information;
You can ask us to restrict how we use your information;
You can ask us to help you move your information to other companies;
You can ask us to stop using your personal information, but only in certain cases;
You have the right to complain to the relevant supervisory authority.

Security and accuracy
We are committed to keeping your personal information safe. We've got physical, technical and administrative measures in place to prevent unauthorised access or use of your information. We also require that our suppliers protect such information from unauthorised access use and disclosure. We will also routinely refresh our information to ensure we keep it up to date.

Orange Power LimitedMobile application end-user licence agreement.  




Key term in relation to the national grid ESO scheme

By clicking the“accept” button, you acknowledge that you are only entitled to receive payments from one flexibility (Including DFS, Balancing Service, Capacity Service)  provider under the National Grid ESO Scheme in respect of the delivery of flexibility at your property.  By registering to use our App, you confirm that you will use only our App to apply for payments under the National Grid ESO Scheme and you promise that you will not use any other method to claim payment under the National Grid ESO Scheme.

Who we are and what this agreement does

We, Orange Power Limited of 27 Castle Street, Canterbury, England, CT1 2PX license you to use:  
PowerRewards mobile application software (App) and any updates or supplements to it.

The service you connect to via the App and the content we provide to you through it(Service),

as permitted in these terms.

Your privacy

We only use any personal data we collect through your use of the App and the Services in the ways set out in our privacy policy

Please be aware that internet transmissions are never completely private or secure and that  any message or information you send using theApp or any Service may be read or intercepted by others, even if there is a special notice that a particular transmission is encrypted.

Appstore's terms also apply

The ways in which you can use the App may also be controlled by the rules and policies of the app store from which you downloaded it and the app store’s rules and policies will apply instead of these terms where there are differences between the two.

Payments under the app

If you use the App fully in accordance with the instruction sat these terms and conditions, we may receive payments on your behalf.  We will pay you a percentage of those payments, depending upon the scheme.  If you would like details of the way in which we calculate that percentage (as this changes over time), please contact us through  Each payment will be made within 5 working days of the date on which we receive a payment on your behalf.

Support for the App and how to tell us about problems

Support. If you want to learn more about the App or the Service or have any problems using them please take a look at our support resources at

Contacting us (including with complaints). If you think the App or the Services are faulty or misdescribed or wish to contact us for any other reason please email our customer service team at

How we will communicate with you. If we have to contact you we will do so by email, by SMS or mobile/telephone, using the contact details you have provided to us.

How you may use the App, including how many devices you may use it on

In return for your agreeing to comply with these terms you may:·      

download or stream a copy of the App and view, use and display the App and the Service for your personal purposes only; and ·      

receive and use any free supplementary software code or update of the App incorporating"patches" and corrections of errors as we may provide to you.

You must be 18 to accept these terms and download the app
You must be 18 or over to accept these terms and download the App.

You may not transfer the App to someone elseWe are giving you personally the right to use the App and the Service as set out. You may not otherwise transfer the App or the Service to someone else, whether for money, for anything else or for free. If you sell any device on which the App is installed, you must remove the App from it.

Update to the App and changes to the Service

From time to time we may automatically update the App and change the Service to improve performance, enhance functionality, reflect changes to the operating system or address security issues. Alternatively we may ask you to update the App for these reasons. If you choose not to install such updates or if you opt out of automatic updates you may not be able to continue using the App and the Services.

If someone else owns the phone or device you are using

If you download or stream the App onto any phone or other device not owned by you, you must have the owner's permission to do so. You will be responsible for complying with these terms, whether or not you own the phone or other device.

We may collect technical data about your device
By using the App or any of the Services, you agree to us collecting and using technical information about the devices you use the App on and related software, hardware and peripherals to improve our products and to provide any Services to you.

We may collect location data

Certain Services may make use of location data sent from your devices. If you use these Services, you consent to us and our affiliates' and licensees' transmission, collection, retention, maintenance, processing and use of your location data and queries to provide and improve location-based and road traffic-based products and services.

We are not responsible for other websites you link to

The App or any Service may contain links to other independent websites which are not provided by us. Such independent sites are not under our control, and we are not responsible for and have not checked and approved their content or their privacy policies (if any).

You will need to make your own independent judgement about whether to use any such independent sites, including whether to buy any products or services offered by them.

Licence restrictions

You agree that you will:·      

not rent, lease, sub-license, loan, provide, or otherwise make available, the App or the Services in any form, in whole or in part to any person without prior written consent from us;·      

not copy the App or Services, except as part of the normal use of the App or where it is necessary for the purpose of back-up or operational security;·      

not translate, merge, adapt, vary, alter or modify, the whole or any part of theApp or Services nor permit the App or the Services or any part of them to be combined with, or become incorporated in, any other programs, except as necessary to use the App and the Services on devices as permitted in these terms;·      

not disassemble, de-compile, reverse engineer or create derivative works based on the whole or any part of the App or the Services nor attempt to do any such things, except to the extent that (by virtue of sections 50B and 296A of theCopyright, Designs and Patents Act 1988) such actions cannot be prohibited because they are necessary to decompile the App to obtain the information necessary to create an independent program that can be operated with the App or with another program (PermittedObjective), and provided that the information obtained by you during such activities:·      

is not disclosed or communicated without the Licensor's prior written consent to any third party to whom it is not necessary to disclose or communicate it in order to achieve the Permitted Objective; and·      

is not used to create any software that is substantially similar in its expression to the App;·      

is kept secure; and·      

is used only for the Permitted Objective;·      

comply with all applicable technology control or export laws and regulations that apply to the technology used or supported by the App or any Service.Acceptable use restrictions

You must: ·      

not use the App or any Service in any unlawful manner, for any unlawful purpose, orin any manner inconsistent with these terms, or act fraudulently or maliciously, for example, by hacking into or inserting malicious code, such as viruses, or harmful data, into the App, any Service or any operating system;·      

not infringe our intellectual property rights or those of any third party in relation to your use of the App or any Service (to the extent that such use is not licensed by these terms);·      

not transmit any material that is defamatory, offensive or otherwise objectionable in relation to your use of the App or any Service;·      

not use the App or any Service in a way that could damage, disable, over burden, impair or compromise our systems or security or interfere with other users; and·      

not collect or harvest any information or data from any Service or our systems or attempt to decipher any transmissions to or from the servers running any Service.

Intellectual property rights

All intellectual property rights in the App and the Services throughout the world belong to us (or our licensors) and the rights in the App and the Services are licensed (not sold)to you. You have no intellectual property rights in, or to, the App or theServices other than the right to use them in accordance with these terms.

Our responsibility for loss or damage suffered by you

We are not liable for business losses. The App is for domestic and private use. If you use the App for any commercial, business or resale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

Limitations to the App and the Services. The App and the Services are provided for general information and entertainment purposes only. They do not offer advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of information obtained from the App or the Service. Although we make reasonable efforts to update the information provided by the App and the Service, we make no representations, warranties or guarantees, whether express or implied, that such information is accurate, complete or up to date.

Please back-up content and data used with the App. We recommend that you back up any content and data used in connection with the App, to protect yourself in case of problems with the App or the Service.

Check that the App and the Services are suitable for you. The App and the Services have not been developed to meet your individual requirements.Please check that the facilities and functions of the App and the Services (as described on the app store site) meet your requirements.

We are not responsible for events outside our control. If our provision of the Services or support for the App or the Services is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay.Provided we do this we will not be liable for delays caused by the event  but if there is a risk of substantial delay you may contact us to end your contract with us.

We may end your rights to use the App and the Services if you break these terms

We may end your rights to use the App and Services at any time by contacting you if you have broken these terms in a serious way. If what you have done can be put right we will give you a reasonable opportunity to do so.

If we end your rights to use the App and Services:·      

You must stop all activities authorised by these terms, including your use of theApp and any Services.·      

You must delete or remove the App from all devices in your possession and immediately destroy all copies of the App which you have and confirm to us that you have done this.·      

We may remotely access your devices and remove the App from them and cease providing you with access to the Services.

We may transfer this agreement to someone else
We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.

You need our consent to transfer your rights to someone else

You may only transfer your rights or your obligations under these terms to another person if we agree in writing.

No rights for third parties
This agreement does not give rise to any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement.

If a court finds part of this contract illegal, the rest will continue in force
Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

Even if we delay in enforcing this contract, we can still enforce it later
Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.

Which laws apply to this contract and where you may bring legal proceedings
These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts. If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.